FAQ

HOW TO ORDER
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1. Select your items. 

2. Pick a delivery date. Orders are currently processed 24 hours in advance.

3. Submit your delivery details & contact information

4. Once submitted, wait for our team to reach out within 60 minutes during operational hours to confirm your order details!

PICK UP & DELIVERY INFORMATION
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Is my delivery confirmed immediately?
No. Please note that your delivery will only be confirmed when order payment has been made. Our team will be in touch to confirm the delivery slots available.

Is there a delivery lead time for orders?
Online delivery orders are to be made a day ahead before 4pm.

What is the minimum spend for free delivery?
Spend a minimum of $45 for Islandwide Free Delivery on your order. Do note that Free Delivery is calculated after applicable discounts on the final bill.
For orders below the minimum spend, there will be a $10 delivery charge. 
 
Can I pick up my order?

Not at the moment.
 
Where’s my order? 
If your order isn't at your door within your delegated time slot, feel free to drop us an email via hellosg@pimpmysalad.co or drop us a text at  +65 8405 6112.
 

 

ORDER CONFIRMATION & PAYMENT

How do I know if my order is confirmed? 
You will receive a confirmation text from us directly to confirm your order, delivery slot and payment details within 60 minutes of submission. The order will be confirmed when payment has been fulfilled via our Whatsapp Business number and email. 

How do I pay?
Payment will be via either PayNow, PayPal or Bank Deposit. Our team will advise with payment details.

 

CHANGES & CANCELLATION
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Changes and Cancellations should be made at least 2 hours before the delivery time via text or call +65 8405 6112.
 

GENERAL QUESTIONS
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Do you deliver on Public Holidays?
Not for now.

How long can I keep the food for?
Egg and dairy products must be consumed within 3 hours. Dishes can be kept in the fridge for a maximum of 12 hours. 

Are you on other Delivery Platforms?
Yes, we are on Grabfood, Foodpanda and Deliveroo too!


CONTACT INFORMATION

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+65 8405 6112
Call / Text / Whatsapp

hellosg@pimpmysalad.co
Email